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Neo
3rd March 2011, 03:42 PM
Today's business email, like the corporate Microsoft Exchange, is often too complicated to manage in-house if you're a small- to medium-sized business. Outsourcing your email to a hosted exchange server places the technical responsibilities in the hands of experts, is economical, feature-rich, and reliable. Anytime access, security, and integration are three benefits to outsourcing your business email to a hosted exchange server.

Anytime Access Means You're Available to Your Customers In and Out of the Office.

When you want access to all your email, calendar, and contacts from the office or on the road, you want a hosted exchange server you can rely on. An enterprise-level dedicated exchange server is too expensive for most small- and medium-sized companies, but the business features that system offers are necessary in today's mobile workplace. A hosted exchange server is the best choice. The hosted option allows a business to share server resources more economically plus include the technical support piece to ensure your email is up and running at all times.

Secure. Protect Your Business and Your Customers From Hackers.

Spam and malware (malicious software) can cripple a business and compromise its customers through slowdowns, scraping or stealing valuable data, wiping away files, and more. Outsourced email to a hosted exchange server gives your business active protection from SPAM, viruses, phishing, worms, Trojans, version migrations, security, and handheld integration. Make sure when you shop around for a hosted exchange service company that they guarantee 100 percent up-time.

Integrated. Shared Access to Increases Productivity.

Outsourced email should really include more than email. A fully integrated hosted exchange server solution gives your business shared access to vital company productivity tools like calendars, to-do task lists, contacts, and email. Those shared resources are accessible from laptops, desktops, cell phones, and every other kind of mobile device that allows your workforce to get the job done anytime, anyplace. Today's business people can no longer tie themselves down to their desktop computer. Rather, they must take an integrated approach to technology.

What to Look For When Shopping for Hosted Exchange Servers:

* Microsoft certified staff
* Automated Exchange server administration
* 100 percent network up-time guarantee
* 24-7 technical support including monitoring, management, Exchange performance tuning
* Comprehensive security management including spam, malware, and virus protection
* Flexible plans
* Data backup and recovery
* All-inclusive pricing model with one monthly fee
* Version management
* Performance management
* Trouble ticketing
* Problem determination
* Change control
* Problem escalation and callouts

Iohan Reyes is the Division Director for Managed IT Services at Comtech, a company the provides full-service IT services for small and mid-sized businesses in Washington, D.C., Virginia, and Maryland, and civilian and defense agencies since 1998. He has 15 years of IT industry experience designing, engineering, and deploying large-scale IT infrastructure solutions.