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View Full Version : Outsourced IT Services Vs Keeping It All In-House



Neo
16th February 2011, 11:12 AM
Technology problems in the workplace can run the gamut from a crashing hard drive to an online security breach. The bottom line for any small- or medium-sized business is that IT problems cost money through lost productivity and customer dissatisfaction. But can a small business afford a full-time team of IT specialists on staff? Without a full-time team that covers IT needs 24-7 is a business risking technical disaster during off-hours?

The Advantages to Outsourced IT Services are Clear
A small- to medium-sized business gains depth of skill when they outsource to a team of technical experts. Technology is a fast-paced industry that changes from day to day. Leave IT operations to those who spend their time keeping up with the it. That way, when a new problem pops up, a team of technical experts can work together to fix it quickly and minimize disruption to business operations.

There is the added advantage of round-the-clock vigilance. After all, online customers want to visit company websites when it is convenient to them, regardless of business hours. When a website is down or running slowly because of a server issue, visitors will go elsewhere to find what they need.

Is Outsourcing a Disadvantage When it Comes to Control?
A business owner may consider loss of "ownership" over its IT support team a negative if they are used to managing an IT staff that works for them directly. That's why choosing the right company for outsourced technical support it critical. Screen carefully for companies that customize services to strategic business needs.

Choose Outsourced IT Services that Meet the Needs for Future Growth
Look for depth of service. While a small business may not need everything an outsourced company offers today, build in flexibility for the future. Look for more than desktop support. Screen potential outsourced IT specialists for hosted exchange e-mail, network management, server support, disaster recovery and backup, managed security, and hosting options.

Some companies go a step further and offer other business solutions like application development, telecommunications solutions, and IT consulting.

Outsourcing IT gives smaller companies the services, coverage, and technical expertise they need without the associated overhead costs of in-house employees. Sure, that means one less side dish at the company potluck, but think of all the money saved on salary and benefits!

ipad yours
22nd February 2011, 07:31 PM
outsourcing IT services is very useful to both the companies outsourcing the work and the companies providing the service. for small companies, it is really a good source of income and getting experience while for the larger organizations it can earn profit and distribute the load at the same time.

Pope Bitterz D'Alomo
22nd February 2011, 07:38 PM
There are pros ad cons to out sourcing however,the idea of having my tech support call routed to India, then having Jacob, the Indian tech support guy at the other end not understand my concerns,have me reboot my device,then power down then reboot,then tell me i'll have to send back my device for replacement,then bounce my call back to the US,then back to India for Abdul to take me through the earlier route with Jacob hmmmm enough said. smh

aster
28th February 2011, 11:05 AM
I am finding it extremely difficult to find some good Outsourced IT support for my business. Like another member has said already, we have had diffuculty with the "IT Support Services" staff with not being able to understand them.

If anyone can point us in the right direction that would be great!

IT Services London (http://www.sphereitconsulting.co.uk/it-services.html)